Sun. Aug 14th, 2022

Wifiber is one of the best Internet Service Providerin Nigeria. We provide reliable, superfast and truly unlimited internet connection to our customers. Choice2mobile Technology Limited is an Internet Service Provider (ISP) with a collection of amazing people striving to deliver exceptional service, anytime, anywhere. Choice2Mobile Technology Limited through our brand name Wifiber deploys super-fast world-class fiber broadband infrastructure. We launch our customers and clients into the Information Age and put a world of knowledge and entertainment at their fingertips.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Entry Level / NYSC)

Location: Lagos
Employment Type: Full-time (Entry Level / NYSC)

Duties and Responsibilities

  • Deliver prompt and specialised solutions for customer inquiries via phone, email, on-line chat and one-one communication etc.
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Identify and assess customers’ needs to realise customers’ satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Direct or route customer calls to appropriate personnel for assistance, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution..
  • Work with customer service manager to ensure proper customer service is being delivered.
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Requirements and Qualifications

  • Possess minimum of HND / Bachelor’s Degree.
  • 0 – 2 years of work experience, corps members in need of a place of primary assignment are eligible to apply.
  • Flexibility to work multiple shifts, including night shifts and during the weekends or holidays
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone contact handling skills and active listening
  • Must have Customer Relation skills and customer satisfaction orientation.
  • Must be willing to take part in required initial training, and willingness to learn
  • Basic understanding of office and computer systems/software
  • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.

 

 

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@choice2mobiletech.com using the Job Title as the subject of the email

Application Deadline  25th January, 2022.

 

 

 

Job Title: Senior Customer Service Representative

Location: Lagos
Employment Type: Full-time

Duties and Responsibilities
Includes and not limited to the following:

  • Deal directly with customers either by telephone, electronically or face to face
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell and cross-sell
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile / account changes
  • Assist customers on placement of orders, refunds, or exchanges Customer Service.
  • Able to generate sales leads from calls
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
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Requirements and Qualifications

  • Bachelor’s Degree
  • 3 years experience and above
  • Flexibility to work multiple shifts, including night shifts, during the weekends or on holidays
  • Must be willing to take part in required initial training
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a Client Service Representative
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles / accounts
  • Ability to multi-task, prioritize, and manage time effectively

 

 

How to Apply
Interested and qualified candidates should send their CV to: hr@choice2mobiletech.com using the Job Title as the subject of the mail

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Application Deadline  25th January, 2022.

 

 

 

 

 

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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