Thu. Sep 29th, 2022

The International Rescue Committee, one of the world’s largest humanitarian agencies, provides relief, rehabilitation and post-conflict reconstruction support to victims of natural disaster, oppression and violent conflict in over 40 countries. The IRC is committed to bold leadership, innovation and creative partnerships. Active in public health, education, livelihoods, women’s empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.

We are recruiting to fill the position below:

Job Title: Client Responsiveness Intern

Requisition ID: req11357
Location: Maiduguri, Borno
Employment Type: Full-Time
Employment Category: Intern
Sector: Monitoring & Evaluation
Open to Expatriates: No

Background / IRC Summary
IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state.  In early 2014, IRC opened a field office in Mubi town of Adamawa state in NE Nigeria followed by offices in Yola (Adamawa state) in November 2014 and Maiduguri (Borno state) in October 2015.  The IRC Nigeria country program is implementing multi-sectoral interventions in the sectors of: Health and Nutrition; Environmental Health; Child Protection; Education; Women’s Protection and Empowerment; Food Security and Livelihoods and Protection. Most of these programs are driven in partnership with strategic local NGOs.

Job Overview / Summary

  • The IRC is guided by three core principles / standards (the IRC Way); Service, Integrity and Accountability. Also, the organization is guided by the principles of the Core Humanitarian standards (CHS) as well as the Humanitarian Accountability Partnership (HAP).
  • To uphold and ensure commitment to these principles in all its projects, IRC Nigeria operates a Client responsiveness Mechanism. One of the mechanism is to collect community’s feedback through toll free telephone system. Thus the IRC would like to hire an experienced person for this job.
  • The purpose of the Client responsiveness assistance, in general, is to receive feedback and complaints coming from the communities where IRC is working regarding the services the organization is rendering through the various Client responsiveness Mechanism.
  • The position holder will closely work with the program team specially in liaising between the community and the organization in terms of information flow from one to the other and vise-versa.
  • S / he will collect feedback coming from the community through the toll free system as well as other feedback mechanisms and pass onto the respective sector team following the organization’s feedback mechanism information flow system or depending the category level of the feedback, respond to the person who reported the complaint.

Major Responsibilities
Collect feedback from communities and report to the concerned body:

  • Answer tool-free calls, record the complaints / feedback applying the template/s prepared for the purpose;
  • Planned visit to all IRC implementing locations
  • Conduct in-depth FGD and KII where necessary
  • Facilitate community awareness in IRC implementation sites.
  • Summarize the information and report to the concerned body as stated in the Client responsiveness Mechanism document;
  • Whenever needed, clarify the questions reported to the Complain/Feedback Analysis Committee;
  • Systematically and securely document the reports;
  • In-person follow up with referrals, PRs and other related outstanding.
  • Ensure confidentiality of all information received is upheld and respected.
  • Respond to those like information requests or answer questions if it is within her / his mandate specified in the IRC Nigeria Client responsiveness Mechanism document;
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Managing / Maintain hotline services and other Accountability Mechanisms:

  • Maintain the telephone apparatuses and make sure the batteries are always charged full;
  • Report any technical problems to her / his supervisor on time and follow up its maintenance.
  • Managing suggestion boxes installed in various locations for feedback collection.
  • Devising and implementing ways of effectively communicating the Accountability Mechanisms to all project stakeholders

Perform other duties assigned by the supervisor:

  • Perform other similar tasks, related to her / his area of responsibility, proposed by her/his supervisor

Key Working Relationships:

  • Position Reports to: M&E Manager
  • Position directly supervises: Nil
  • Indirect Reporting: M&E officers

Other Internal and / or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.

  • Internal:
  • External:


  • A minimum of Diploma in Communication or similar areas of studies;
  • Experience in similar areas, developmental work and communication is an advantage;
  • Good verbal communication skills in local languages (Hausa, Fulfulde and Kanuri) and working knowledge of English is a must;
  • Keen to the organization grievance reporting mechanism and commitment to IRC values and principles; and
  • Passionate to humanitarian work;
  • Must be able to maintain confidentiality of information and individuals
  • Excellent computer skills especially in the use of MS Word and Excel.
  • Well conversant with e-mail communication, especially Microsoft Outlook.
  • Work Experience: Previous experience in a similar role is an added advantage.

Demonstrated Skills and Competencies:

  • Strong data collection, analysis, and report writing skills required;
  • Experience in report writing, data collection and analysis;
  • A strong team player with excellent interpersonal skills and the ability to work with groups of diverse backgrounds.
  • Language Skills: MUST be able to communicate and write in English, Hausa, Fulfulde and Kanuri
  • Must have good verbal communication skills in local languages and working knowledge of English Hausa, Fulfulde and Kanuri;
  • Demonstration of good presentation skills will be an added advantage

Working Environment:  

  • Describe the work environment of the office “Standard office work environment” will be applicable for most jobs in the U.S.) and if applicable, the housing.   For example, internet connections, electricity, amenities, group housing, etc.  Include travel requirements.
  • The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Job Title: Travel Assistant – Maternity Cover (4 Months)

Requisition ID: req11356
Location: Abuja, Federal Capital, Nigeria
Sector: Operations
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No

Background / IRC Summary
IRC entered Nigeria in October 2012 in response to a widespread flood disaster. Since then, the IRC has expanded its scope and size of the programs as new areas became accessible after prolonged conflict and insecurity, in Adamawa, Borno and Yobe States. The IRC’s response to the humanitarian situation includes integrated health and nutrition services, reproductive health care and women protection services, Environmental Health, Child Protection, Economic Recovery and Development, Education and General Protection. The country program has a five-year strategy action plan, 2015 to 2020, that is reviewed on an annual basis. IRC’s programming in Northeast Nigeria is supported by a team of more than 650 staff.

Scope of Work:

  • The Travel Assistant, under the supervision of the Senior Admin Officer, is responsible for all aspects of travel administration and supports IRC staff and visitors on travel services / bookings, visa and other related duties.

Major Responsibilities

  • Responsible for booking of both local and international commercial flights for IRC staff and visitor through IRC registered travel agents.
  • A focal person for UNHAS flight and cargo bookings.
  • Liaising with the travel agents in booking of accommodation outside Nigeria for staff going for conferences.
  • To update travelers on any change regarding Airline travel policy during ticket booking
  • As part of UNHAS flight booking requirement, prepare introduction letters for IRC visitors and IRC staff without ID cards.
  • Booking of hotel accommodation for IRC staff and visitors in Abuja.


  • Assist the Snr. Admin Officer in processing visa application for IRC staff.
  • Support staff in getting visa application information.
  • Sending of Pre-Arrival information /Accommodation (Covid-19) isolation policy to new hires and visitors.
  • Sending of Covid-19 and Travel Protocols to all expats returning from leave and new hires

Payment and Reconciliation:

  • Processing payments of both local and international flight tickets issued by travel agents.
  • Liaise with the Administrative Assistant in reconciling of the Hotel payments
  • Reconciliation of payments made with both travel agents and Finance.
  • Reconciliation of UNHAS prepayment account and processing of replenishment after reaching spending / booking limit

Movement Plan:

  • Compile movement plan on daily basis (to cover weekends and holidays) and share with Supply Chain Focal Person by COB.

Tracking and Reporting:

  • To update trackers for all commercial flight bookings, and UNHAS bookings and Store same on Box.
  • Using reporting journal, send monthly report on UNHAS bookings to Finance.
  • Send monthly report on flight and accommodation payments to the Snr. Admin Officer.

Other Duties:

  • Any other duty as may be assigned by Supervisor.

Other Internal and / or external contacts.

  • Internal: IRC Staff and Visitors
  • External: UNHAS, Hotels, Embassies and Travel Agents

Education and Work Experience:

  • Bachelor Degree in a relevant field.
  • Administrative & Logistics / Supply Chain qualifications highly desirable.
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Demonstrated Skills and Competencies:

  • Prior experience of travel services & bookings, domestic and international flights desirable
  • Ability to adapt to changing work system and processes
  • Ability to work under pressure with  minimum supervision
  • Ability to work as part of a team and provide superior customer services.
  • Computer literacy to enable updating of computerized databases and tracking sheets
  • Good organizational skills and ability to manage multiple tasks and competing workloads
  • Knowledge of IRC systems and processes an advantage

Working Environment:

  • The IRC is a team-work environment and requires a person who will work with colleagues from many cultural backgrounds, understand and contribute to the organization’s goals, work well as a member of a group / team, and respect the thoughts and opinions of others in the team.

Standards for Professional Conduct:

  • The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
  • • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
  • • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices 
  • • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas? 
  • • We encourage all applicants to apply and does not practice any discrimination in any recruitment process. 
  • • Applications submitted after the deadline will not be considered.
  • • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • • Only qualified candidates will be invited for interview

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