Sun. Jun 26th, 2022

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos / Ebonyi

Job Objective

  • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

Roles and Responsibilities

  • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
  • Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
  • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
  • Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
  • Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
  • Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
  • Conduct / ensure branch training/meeting sessions in line with policy.
  • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
  • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
  • Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

Skills Required:

  • General Managerial / Administration.
  • Team building / Conflict Management.
  • Strong Personality / Firm & Assertive.
  • Capacity to manage and absorb pressure.
  • Entrepreneurship / Taking Ownership.
  • Supervisory skills.
  • Organization / Coordination skills.
  • Good Communication Skills (oral and written).
  • Good Interpersonal Skills.

Knowledge Required:

  • Good Knowledge and understanding of banking operations.
  • Good Products Knowledge.
  • Good understanding of Customer Services.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  22nd November, 2021.

Job Title: Cash Officer

Location: Lagos / Ebonyi

Job Objective

  • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

  • Ensure effective and timely service delivery to customers at all customer service units.
  • Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
  • Maintain a customer friendly disposition at all times.
  • Ensure prompt TAT in line with service level agreement.
  • Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
  • Acknowledge of MICR cheques issued on the system.
  • Review teller’s payout limit, taking into cognizance the teller’s error rates
  • Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
  • Ensure transaction vouchers are called over after the close of business daily
  • Maintain up-to-date cash tellers’ proofs and vault registers.
  • Ensure the branch maintains cash holdings within the approved COP limit.
  • Ensure zero fraud tolerance / error rates.
  • Supervise the activities of all tellers.
  • Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
  • Administration of Cash and Vault.
  • Ensure availability and workability of working tools for tellers
  • Authorize all cash transactions above tellers’ limits
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Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry. 

Skills Required:

  • Good interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Excellent Numerical skills.
  • Problem solving skills.
  • Attention to details.
  • Fast and error free processing.
  • Customer friendly disposition.
  • Supervisory skills. 

Knowledge Required:

  • Good knowledge and understanding of Teller Operations.
  • Basic Accounting knowledge.
  • Customer Relationship Management.
  • Cashier activities. 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd November, 2021.

Job Title: Profit Center Manager (Personal Banking / SME)

Location: Nigeria

Job Objective

  • To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Roles & Responsibilities

  • Ensure significant increase in market share within own region.
  • Drive performance of the unit – liability generation and quality risk asset creation.
  • Risk asset appraisal, disbursement and monitoring.
  • Drive the reactivation of all inactive/dormant accounts in the branch.
  • Plan and implement marketing strategies to boost profit
  • Supervise and coordinate the activities of account officers.
  • Ensure effective relationship building and management with new and existing customers.
  • Optimally exploit new and existing opportunities in the market.
  • Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
  • The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.

Knowledge Required:

  • Basic knowledge of Accounting, Finance and Economics.
  • Banking operations, policies and procedures.
  • Business development and acquisition
  • Marketing, Selling and Cros
  • Good knowledge of the Bank’s products and services.

Skills Required:

  • Ability to evaluate needs of customers and determine what products or services would best serve those needs
  • Good interpersonal skills
  • Leadership and negotiation skills
  • Good Relationship management skills
  • Confident and must possess excellent networking skills.
  • Excellent Communications skills (written and oral)
  • Marketing and Selling skills

How to Apply
Interested and qualified candidates should:
Click here to apply

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Application Deadline  22nd November, 2021.


Job Title: 
Profit Center Manager (Consumer Loans)

Location: Nigeria

Job Objective

  • To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.

Roles and Responsibilities

  • Ensure significant increase in market share within own region.
  • Drive performance of the unit – liability generation and quality risk asset creation.
  • Risk asset appraisal, disbursement and monitoring.
  • Drive the reactivation of all inactive / dormant accounts in the branch.
  • Plan and implement marketing strategies to boost profit
  • Supervise and coordinate the activities of account officers.
  • Ensure effective relationship building and management with new and existing customers.
  • Optimally exploit new and existing opportunities in the market.
  • Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

  • We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
  • The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.

Skills Required:

  • Ability to evaluate needs of customers and determine what products or services would best serve those needs
  • Good interpersonal skills
  • Leadership and negotiation skills
  • Good Relationship management skills
  • Confident and must possess excellent networking skills.
  • Excellent Communications skills (written and oral)
  • Marketing and Selling skills

Knowledge Required:

  • Basic knowledge of Accounting, Finance and Economics.
  • Business development and acquisition
  • Marketing, Selling and Cros.
  • Banking operations, policies and procedures.
  • Good knowledge of the Bank’s products and services.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  22nd November, 2021.


Job Title: 
Relationship Officer (Commercial)

Location: Nigeria

Job Objective

  • To establish and maintain positive customer relationships towards the growth revenue for the bank.

Roles & Responsibilities

  • Approach customers with the aim of winning new business
  • Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
  • Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
  • Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
  • Prepare documentation on the creation of risk assets to increase business office profitability
  • Sell / Cross-sell and Upsell the banks products.
  • Market the brand.
  • Follow up customers with dormant accounts, convince to resume dealings with the bank.
  • Implement marketing strategies / programs laid out by the bank to boost profit.
  • Listen to customer requirements and present appropriately to make a sale.
  • Perform other related duties as assigned by the Business Manager.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 2 – 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.

Knowledge Required:

  • Good Knowledge of the products and services of the bank.
  • Banking Operations, Policies, and Procedures.
  • Excellent knowledge.
  • Basic knowledge of Finance, Accounting and Economics.
  • Business development and acquisition.

Skills Required:

  • Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
  • Excellent Communication skills – oral and written.
  • Must be self-driven, and have a passion for Marketing.
  • Good Relationship management skills.
  • Confident and possess excellent Networking skills.
  • Must be Strong, Tenacious and Persuasive.
  • Strong Selling / Marketing skills.
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How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  22nd November, 2021.


Job Title: 
Head of Processing

Locations: Lagos and Ebonyi

Job Objective

  • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

  • Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient TAT in line with service level agreements.
  • Ensure effective utilization of physical assets at the Customer Service Support Unit.
  • Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
  • Ensure timely reconciliation and proof of accounts
  • Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
  • Serve as an effective backup for the BOM.
  • Drive timely and error-free processing culture among team members.
  • Ensure timely balancing and execution of end-of-day procedures.
  • Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
  • Perform other related duties as assigned by the BOM.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Knowledge Required:

  • Good knowledge and understanding of banking operations.
  • Good understanding of basic accounting.
  • Conflict management.

Skills Required:

  • Good knowledge and understanding of Banking operations.
  • Excellent customer service capabilities.
  • Attention to details.
  • Good Interpersonal skills.
  • Fast and error free processing.
  • Supervisory skills.
  • High level of integrity /Sense of Responsibility.
  • Basic Accounting knowledge.
  • Analytical skills/Problem-solving.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  22nd November, 2021.

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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