Thu. Sep 29th, 2022

Poise & Etiquette – Our client, a tech driven mobility company is recruiting to fill the position below:

 

 

Job Title: Terminal Operations Manager (Transport)
Location: Lagos
Employment Type: Full-time

Job Duties

  • Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.
  • Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.
  • Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers
  • Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time
  • Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service,comfort,safety) standards for our fleet.
  • Ensure available buses are efficiently assigned to routes, positioned for boarding.
  • Ensure strict adherence to scheduled departure timelines and minimize service disruptions
  • Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location
  • Identify opportunities to improve the interface and service to our customers
  • Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.
  • Promote our services to encourage greater use of online booking platforms (Website and App).
  • Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.
  • Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
  • Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.
  • Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team (OST)
  • Resolve minor grievances or disputes that does not require escalation
  • Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team
  • Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant
  • Perform other duties as required or as assigned.
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Requirements

  • B.Sc / HND qualification in a relevant field
  • Minimum of 5 years experience in operations and/or administrative management in the transport industry
  • Experience from a service industry is an added advantage
  • Knowledge of fleet management is complusory
  • Tech savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools

 

 

How to Apply
Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com with the Job Title as the subject of the mail

 

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
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