Technical Specialist at Anheuser-Busch InBev

Technical Specialist at Anheuser-Busch InBev

AB InBev (International Breweries Plc) is the world’s leading brewer. We produce over 500 beers, including world-famous brands such as Budweiser, Stella Artois and Corona. Local Africa brands such as Carling Black Label, Hero, Kilimanjaro, 2M, Eagle and we want like-minded, hard-working and passionate people to join our teams in Africa.

We are recruiting to fill the position of:

 

 

 

Job Title: Technical Specialist

Location: Port-Harcourt, Rivers
Employment Type: Full time

Job Description

  • An exciting opportunities exist for highly skilled and result driven Technical Specialist in our Port Harcourt Brewery of International Breweries Plc, Nigeria reporting to the Technical Operations Manager – Infrastructure.
  • The incumbent will install and maintain computer systems and networks in order to ensure smooth operations while delivering IT support using a broad range of technologies.

Duties and Responsibilities

  • General user support of all company devices and software
  • Troubleshoot and provide resolutions to issues and outages
  • Build an internal knowledgebase with technical documentation, manuals and IT policies
  • Support, configure, maintain and upgrade our networks and in-house servers
  • Ensure the Resolved Status Service Level Agreement (SLA) is not breached by resolving tickets timeously
  • Ensure that tickets are updated in line with the Process (With approval from the customer and a valid reason)
  • Answer user inquiries regarding computer software or hardware operation to resolve problems timeously
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities on the relevant systems
  • Ensure that tickets are acknowledged before they breach the Ticket Acknowledgement SLA
  • Quality Assurance Management – Ensure that a QA average of 98% is achieved on all call management assessments individually, based on ticket management quality
  • Customer Experience: Excellent customer service delivered daily to avoid escalations, customer complaints and re-opening of calls
  • Provide active resolution on all calls or emails logged for IT assistance within the agreed upon SLA timeframes
  • Train others in computer interface or software use
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Qualifications

  • Bachelor’s degree in computer science or related field
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • IT Certification will be an advantage (e.g. ITIL, CCNA, CCNP, MCSA, MCSE)
  • Minimum of 2 years’ experience in network admin, systems support or similar role
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

Key Competencies and Attributes:

  • Excellent communication skills
  • Resourcefulness and problem-solving aptitude
  • Great at organizing, prioritizing and multitasking
  • Analysis & diagnostic investigation

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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