Sat. Oct 1st, 2022

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

We are recruiting to fill the position below:

 

Job Title: Support Engineer
Location: Lekki, Lagos
Employment Type: Full-time

Details

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers. Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case.ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
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Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complaints in a proper and professional manner.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums
  • Should maintain a high level of personal responsibility.

Academic / Education Qualifications

  • Preferred: A B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • A previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.
  • Basic routing & switching knowledge.

General Skills:

  • Interpersonal relationship.
  • Communication skills, both verbal and written.
  • Maintain good communication and interaction with customers and colleagues.
  • Self-learner.
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Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

 

 

How to Apply
Interested and qualified candidates should send their Applications and CV to: support.hire@cobranet.ng using the “Job Title” as the subject of the mail

 

 

 

 

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
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Application Deadline  15th February, 2021.

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