Thu. Dec 8th, 2022

Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.

Applications are invited for:

Title: Code To Bank 2.0 Talent Recruitment Programme

Location: Nigeria
Job Type: Full-time
Specialization(s): Technology

Job Summary

  • Code to Bank is a Tech focused talent attraction initiative aimed at harnessing the value of the vast Tech talents in Nigeria and possibly globally.

Job Description

  • The Don Tracker; Blockchain Engineer
  • Ruler of the Fleet; Technical Writer
  • The Knight’s watch; Back End Engineer
  • The Bannerman; Front end Engineer
  • The Queensguard; DevOps
  • The Army of the South; UI/UX Engineer
  • The Muliti-faced Asssassin; Mobile Devs
  • Mistress of the Citadel; Product Manager
  • The First Son; Product Designer
  • The Silver Company; Content Analyst.

Job Experience

  • Warrior (1 – 2 years of proven experience/ equivalent skillset
  • Knight (3 – 4 years of proven experience/ equivalent skillset)
  • Lord Commander (5 – 8 years of proven experience/ equivalent skillset).
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Interested and qualified candidates should:Click here to apply

Job Title: Customer Center Lead

Location: Nigeria
Job Type: Full-time
Specialization(s): Customer service/Call center

Job Summary

  • To train, prepare, motivate, and lead Customer Service Officers to meet goals and provide excellent service to customers.

Job Description

  • Maintain and develop internal support and service quality standards.
  • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
  • Review Service delivery and interaction in branches to ensure standards are met.
  • Accompany evaluations with meaningful and constructive feedback.
  • Create strategies to improve support KPIs.
  • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
  • Monitor customer service performance and create reports that reflect support performance.
  • Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience

  • First Degree in any field
  • 1 – 2 years related work experience.
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Interested and qualified candidates should:Click here to apply

Application Deadline 14th May, 2021.

Job Title: Quality Assurance Specialist

Location: Nigeria
Job Type: full-time
Specialization(s): Quality Assurance/Control

Job Summary

  • To maintain a high and consistent level of service quality and ensure that regardless of the representative approached or the support channel used, customers always get similarly excellent service.

Job Description

  • Maintain and develop internal support and service quality standards.
  • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
  • Review Service delivery and interaction in branches to ensure standards are met.
  • Accompany evaluations with meaningful and constructive feedback.
  • Create strategies to improve support KPIs.
  • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
  • Monitor customer service performance and create reports that reflect support performance.
  • Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience

  • First Degree in any field
  • 1-2 years related experience.
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Interested and qualified candidates should:Click here to apply

Application Deadline 18th May, 2021.

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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