Wed. Sep 28th, 2022

Growth in Value Alliance (GV Alliance) Partners – Our client is recruiting suitably qualified candidates to fill the position below:

Job Title: Service Desk Engineer

Location: Lagos

Job Summary

  • We requires the service of a highly skilled Service Desk Engineer who has the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.

Job Description

  • Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues unto the central database.
  • Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
  • Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware operational issues e.g. network connectivity, printing errors, drive failure, etc.
  • Ensure security of all workstations through proper installation and regular updates of an effective anti-virus program on every workstation.
  • Implement/comply with pre-defined service desk management policies and procedures.
  • Assist in administering internal customer satisfaction surveys to obtain feedback on helpdesk efficiency where necessary
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates where applicable.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Desk.
  • Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
  • Provide first-level instructions on software installation and configuration e.g. client applications, anti-virus utilities, printer drivers, etc.
  • Provide continuous user application and system support to the call centre and other relevant IT units.
  • Communicate resolution of faults to end-users/ request initiators.
  • Assist in developing programmes for training end users on self-help tips and office application usage.
  • Perform any other duties as assigned by the Manager, Service Desk.
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Requirements

  • B.Sc in Computer Science or any other related discipline with at least 5 years experience.
  • Basic working knowledge of Active Directory, DNS and DHCP.
  • Basic understanding of network principles (IP addressing, subnets, routing, switching.
  • Working knowledge of antivirus, backups, and virtualization.
  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
  • Strong knowledge of delivering support in a mixed Microsoft and Apple environment including support of Windows 7/10, OS X, and Microsoft Office suite.
  • Proven troubleshooting methodology and a desire to solve challenges.

How to Apply
Interested and qualified candidates should send their Resumes in (MS World or PDF) to: contact@gvapartners.com , busayoo@gvapartners.com  using the Job Title as the subject of the email.

Application Deadline 30th September, 2021.

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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