Recent Recruitment for Customer Services Manager at Vedic Lifecare Hospital

Recent Recruitment for Customer Services Manager at Vedic Lifecare Hospital

Vedic Lifecare Hospital is a multidisciplinary hospital that consists of a team of consultant specialists and surgeons. As a network hospital to Manipal Hospitals Bangalore, India, Vedic retains a wealth of clinical experience, impacting over 30 million lives since its inception till date. Our quest to expand healthcare through healing at Vedic, remains unwavering hence our ethical practices.

Doctors and medical practitioners at the clinic are certified in their various fields. With this, we afford patients quality healthcare. Vedic Lifecare hospital provides a range of healthcare specialties and diagnostic technology that cut across various disciplines. Vedic is at 6 Olabanji Olajide Street, Lekki Phase 1, Lagos.

We are recruiting to fill the position below:

 

Job Title: Customer Services Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs.
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
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Requirement

  • Interested candidates should possess a Bachelor’s Degree qualification.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  15th December, 2021.

 

 

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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