Ongoing Job Opening for Call Center Agent at Virtual Switch International

Ongoing Job Opening for Call Center Agent at Virtual Switch International

Virtual Switch International is recruiting to fill the position below:

 

Job Title: Call Center Agent
Location: Abuja
Employment Type: Full-time

Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Other duties as assigned.
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Requirements

  • Candidates should possess an HND / B.Sc Degree with at 3 – 5 years experience.

 

 

How to Apply
Interested and qualified candidates should send their CV and application to: hr@totalsecureng.com using the Job Title as the subject of the mail

 

 

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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