Ongoing Employment Opportunities at Guaranty Trust Holding Company Plc

Ongoing Employment Opportunities at Guaranty Trust Holding Company Plc

Guaranty Trust Holding Company (Formerly Guaranty Trust Bank Plc) is a multinational financial institution that provides individuals, businesses, private and public institutions across Africa and the United Kingdom with a broad range of market-leading financial products and services. Headquartered in Lagos, Nigeria and with subsidiaries in Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Tanzania, Uganda, Sierra Leone and the United Kingdom, the Bank currently employs over 12,000 professionals and has Total assets and Shareholders’ Funds of N4.057trillion and N661.1Billion respectively.

We are recruiting to fill the position below:

 

 

Job Title: Key Account Manager – HabariPay

Location: Nigeria
Job Type: Full time
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met. We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals. We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • As a Key Account Manager, you will be entrusted with a portfolio of some of our fastest-growing customers from the e-commerce sectors, across multiple countries.
  • Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives.
  • You will own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
  • To best support your portfolio of assigned companies, you will need a deep understanding of their specific business needs as well as their broader industry.

Job Duties and Responsibilities

  • Represent the voice of the customer within the company.
  • Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage our powerful product suite to meet their business objectives.
  • Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies.
  • Represent the company at industry events, fairs, webinars, and demos.
  • Serve on one or more product teams, using your insights from the field to inform product prioritization and product development.
  • Develop account plans for winning and expanding business within your portfolio of accounts.
  • Upsell the company suite of products to your portfolio of accounts.
  • Analyze internal and external datasets to gain insights for various uses.

Job Requirements and Qualification

  • Bachelor’s Degree or equivalent in Business, Marketing / Sales, or a related technical field from an accredited university.
  • 2-4 years in a customer-facing role with e-commerce experience.
  • Have a sophisticated commercial sense and able to quickly understand the underlying drivers and strategy of our customers’ businesses.
  • You are able to analyze large amounts of data, identify useful patterns, and make recommendations based on your observations.
  • You are perceptive and a fast learner: you are able to quickly understand the technology that powers and able to leverage your understanding to help customers achieve their goals. A Key Account Manager understands the company’s product better than anyone else at the company.
  • Experience in a payment company is preferred but not required.
  • Have an aptitude for identifying upsell opportunities and closing them.
  • You are a strong communicator: you can write and speak clearly and compellingly and understand how to explain complex issues to different audiences.
  • Have experience in a client-facing role, preferably at a technology company, with a track record of top performance.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st December, 2021.

 

 

Job Title: Business Manager (E-Commerce) – HabariPay

Location: Nigeria
Job Type: Full time
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
  • We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals.
  • We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • The Business Manager will manage the entire development and execution of the offline and online e-commerce operation.
  • He/She will collaborate with the team and support the basic intent of increasing brand awareness generating leads, converting sales with merchant and customer while fostering loyalty. Our ideal candidate is creative, resourceful, and possesses good interpersonal and communication skills.
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Job Duties and Responsibilities

  • Manage e-commerce order fulfillment and inventory management.
  • Support in tracking inventory level to be satisfied in safe level.
  • Manage and ensure orders have been shipped out on time.
  • Manage the selection and assortment of beauty products on marketplace.
  • Be familiar with fashion trends and to be involved in procurement plans.
  • Manage and maintain relationship and communication channels with corresponding account managers.
  • Acquiring new customers and engaging existing customers using the various communications touchpoints.
  • Conducting daily marketing and data analysis (internal, competitors and the market trends).
  • Work closely with graphic designers on marketing assets creation.
  • Manage and execute different types of digital programs/campaigns.
  • Manage information and communication to support better decision making.
  • Manage the analysis and identifying of key elements for store product structure.
  • Manage the daily customer inquiries support within the KPI from platforms.
  • Improve customer experience by providing various services such as products info, promotions or any interest to online shoppers via live chat and any other digital channels.
  • Manage the e-commerce marketplaces daily.

Job Requirements and Qualifications

  • Bachelor’s Degree in Marketing, Sales, Business or its equivalent.
  • 4+ working experience in the related field is required for this position, preferably specialized in E-Commerce or equivalent.
  • Organizes workload for efficient time management.
  • Possesses good interpersonal communication skills.
  • Good Microsoft Excel skills
  • Able to work in a fast-paced environment.
  • Able to multitask.
  • Required Skill(s): Online Marketplace Support, Customer Service, Digital Sales, Marketing Support and Operations, Fulfilment and Logistics Support, Category Management
  • Effective written and verbal communication skills.
  • Able to work effectively within a team and independently.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 31st December, 2021.

 

 

Job Title: Risk and Compliance Manager – HabariPay

Location: Nigeria
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
  • We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals.
  • We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • As a Risk and Compliance Manager, you will develop a comprehensive regulatory compliance framework and be responsible for implementing and maintaining processes, systems and controls to ensure our compliance across multiple jurisdictions.
  • The ideal candidate will come from “start-up” like environments, be mission-driven, a clear communicator with a solid background in the payments space.

Job Duties and Responsibilities

  • Develop, implement and maintain a global framework of policies and procedures for managing and mitigating operational and compliance risks, in line with laws and regulations across multiple jurisdictions.
  • Develop, implement and maintain an enterprise risk framework.
  • Design and implement relevant compliance processes including know your customer (KYC), anti-money laundering (AML), sanctions and combatting the financing of terrorism (CFT).
  • Perform risk assessments to understand enterprise risks.
  • Master a deep understanding of the rules and regulations governing each market in which we operate, including monitoring any changes and developments.
  • Support our product and market expansion initiatives by overseeing efforts to apply for new licenses where needed.
  • Ensure regular information dissemination and coordinate training across the company on compliance issues.
  • Review marketing materials, presentations and websites to ensure compliance with regulatory requirements.
  • Oversee any internal and external audits or regulatory examinations.
  • Manage third party vendor risk reviews and vendor due diligence.
  • Collaborate with other departments to create a culture of compliance across the company.
  • Oversee the gathering of internal information to meet external regulatory reporting obligations.
  • Supervise the fulfillment of all record keeping requirements.
  • Investigate irregularities and non-compliance issues.
  • Act as a point-of-contact for all issues relating to money laundering, terrorist financing and receive reports on non-compliance with laws or company policies.
  • Compile regular reports on risk and compliance performance that can be shared with management or the board of directors so that issues can be rectified.

Job Requirements and Qualification

  • A University Degree in Law or Associated courses.
  • 4+ years in a senior regulatory and operational risk and compliance role, preferably with a legal background.
  • Experience in payments / financial services sector.
  • Critical problem-solving skills.
  • Ability to thrive, adapt and embrace change in rapidly changing regulatory environments.
  • Deep knowledge of global payments compliance regulation – PCI DSS, PSD2, GDPR, card scheme rules etc.
  • Ability to develop deep relationships with regulators (Central Banks or other regulatory bodies) across multiple jurisdictions.
  • Excellent sense of judgment – able to help steer the company to balance innovation and growth with regulatory compliance.
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How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st December, 2021.

 

 

 

 

Job Title: Technical Account Manager – HabariPay

Location: Nigeria
Job Type: Full time
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
  • We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals.
  • We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • As our Technical Account Manager, you will be responsible for managing and ensuring to grow relationships with our amazing customers.
  • Our ideal candidate is interested in all things technology and working with people at all levels and areas of the product to deliver amazing payment experiences to our enterprise customers.

Job Duties and Responsibilities

  • Work closely with a team of product managers and engineers to ensure delivery of payment experiences to our customers.
  • Create value for customers by defining relationship requirements and high-value business outcomes.
  • Work with the sales team to explore opportunities to grow and expand customer relationships.
  • Represent the voice of the customer within the company.
  • Translate customer requirements into detailed oriented action plan with identified objectives and milestones.
  • Support development, execution, and improvement of the customer success lifecycle management process.
  • Assess technical issues and work with resources/personnel toward resolution.

Job Requirements and Qualifications

  • Bachelor’s Degree or equivalent in Business, Engineering, or a related technical field from an accredited university.
  • Experience in data mining – collect, process, analyze and build models to address business problems.
  • A high degree of curiosity and a willingness to learn, develop, and solve complex problems.
  • Excellent verbal and written communication skills.
  • Payment experience is mandatory.
  • 2-5 years in a customer-facing role, preferably with enterprise-level technical support.
  • Understands how APIs work and has a strong background in software development.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st December, 2021.

 

 

 

 

 

Job Title: Settlement and Reconciliation Manager – HabariPay

Location: Nigeria
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
  • We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration.
  • We are committed to ensuring a professional development that matches industry standards and personal goals. We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • The Settlement and Reconciliation Manager is responsible for resolving all issues arising from transactions and perform automated back-office processing.
  • The S&R manager must be able to create chart of accounts, provide insights and product documentation to developers and product managers to ensure our infrastructure has automated and accurate settlement and reconciliation processes.

Job Duties and Responsibilities

  • Processing and settlement of transactions initiated from account/wallet transfers, debit or credit cards and USSD and other modes across various platforms.
  • Ability to develop processes for chart of accounts to take into consideration transaction ID’s, statutory transaction cost, revenue share, and other parameters that ensure accurate settlement and reconciliation of transactions.
  • Ensures timely reconciliation of all transactions done on the bank’s terminals.
  • Performs settlement of interbank card transactions such as VISA, MasterCard, and Verve.
  • Executes chargebacks and dispute resolutions of local and international cards transactions.
  • Performs electronic transaction analytics and reporting using SQL and Excel.
  • Develop Business Requirement Documents (BRD) and SOPs for the automation of settlement processes.
  • Attending to customer and merchant disputes and ensuring prompt resolution.
  • Liaising with switching companies and card schemes on settlement issues.
  • Rendition of daily CBN regulatory requirement report.
  • Settlement of transactions routed through various payments platforms.
  • Development and implementation of strategies to reduce operational risk and ensure safe and reliable settlement processing.
  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Perform User Acceptance Tests (UATs) to certify that newly deployed and existing modified applications on the platforms fulfill the specified requirements.
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Job Requirements and Qualifications

  • A Bachelor’s degree or its equivalent.
  • 4 years+ digital financial services or banking industry experience with electronic payment systems.
  • In-depth knowledge of payment processing gateways and core banking.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy.
  • Basic knowledge of IFRS.
  • Basic financial modelling and financial statement analysis skill.
  • Strong analytical and problem-solving skills.
  • Leadership and teamwork skills.
  • Organization and Time management skills.
  • Proficiency in the use of Ms office suites.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st December, 2021.

 

 

 

Job Title: DevOps Engineer – HabariPay

Location: Nigeria
Job Type: Full time
Industry: Financial Services

Details

  • HabariPay is a young start-up on the path to building a pan-African payments unicorn with a high-impact founding team and backing from a multinational financial services company.
  • At HabariPay, you will have access to best-in-class tools and resources to enable you solve truly complex problems, developing game changing payments solutions. We provide an enabling environment to deliver quality work by giving flexibility to design a lifestyle that works for you provided business and customer targets are met.
  • We prioritize agility which translates into a culture of transparency, open and honest feedback and constant iteration. We are committed to ensuring a professional development that matches industry standards and personal goals. We are committed to helping you bridge your skills gap and invest in grooming our talents to be on par with colleagues, globally. We offer a clear career progression path that is comparable to best in class.

Job Summary

  • As a DevOps engineer, you will support the maturity of the microservices architecture for different solutions to achieve full or near-full automation and orchestration of tools.
  • You will also support the development teams to improve Continuous Integration/Continuous Deployment (CI/CD) tooling and ensuring that they adhere to a strict release management cadence through automation.

Job Duties and Responsibilities

  • Automating processes with open-source tools for CI/CD and testing.
  • Analyzing, executing, and streamlining DevOps practices.
  • Facilitating development processes and operations.
  • Designing and improving infrastructure and team collaboration.
  • Designing a setup environment for users, making the experience better, more automated and intuitive.
  • Keeping all code changes within a single system enabling modifications and testing.
  • Optimizing product or update release cycles.
  • Building a high-quality reusable code that can be used in future developments.
  • Creating sustainable and functional web applications with clean codes.
  • Learning about new technologies and staying up to date with current best practices.
  • Establishing a continuous build environment to accelerate software deployment and development processes.
  • Instituting a DevOps culture within the solutions development team.
  • Architecting overall, comprehensive, and efficient practices.
  • Guiding developers and operations teams to resolve issues.
  • Implementing and improving monitoring and alerts across the suite of products by automating performance monitoring, reporting any downtimes and carrying out root cause analysis.

Job Requirements and Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or any related courses.
  • 4+ years of experience as a DevOps specialist.
  • 2+ years of hands-on experience of programming in languages such as Node JS, .Net C# or similar object-oriented language.
  • Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or server less technology.
  • Experience with the full software development lifecycle and delivery using Agile practices.
  • Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure.
  • Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS) and/or GitLab.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  31st December, 2021.

 

 

 

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
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We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
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• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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