Employment Opportunities for Business Development Executive, Switching (Card)  &   Program Manager at Interswitch

Employment Opportunities for Business Development Executive, Switching (Card) & Program Manager at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

 

 

Job Title: Business Development Executive, Switching (Card)

Location: Nigeria
Department: Purepay – Transaction Switching & Payment Processing
Job type: Permanent

Job Description

  • To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
  • Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
  • Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
  • Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities
Business Development:

  • Provides excellent customer-focused business management activities for designated customers and products
  • Develops and maintains strong relationships with key customers utilising products
  • Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
  • Responds to customer requests for advice on Switching and Processing queries
  • Assists to produces business case documents for new product or service offerings development
  • Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
  • Ensures the team’s compliance with Interswitch’s business development policies and procedures (e.g use of CRM etc)
  • Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
  • Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business.
  • Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
  • For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
  • Defines and sets sales targets for the unit / subordinates
  • Monitors activities of the team to ensure sales and service targets are achieved
  • Analyse sales performance results and develops tactical initiatives to bridge identified gaps
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Product Management:

  • Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
  • Develops business value propositions for processing solutions offered by Interswitch
  • Conduct product training sessions for internal and external customers
  • For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
  • Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
  • Supports preparation of financial statements and forecasts.
  • Grows the business into new customer and new market segments as per the strategy of Interswitch
  • Use set Key Performance Indicators to track processing Business performance in review and market share
  • Create new products and drive it’s development, deployment and adoption
  • Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
  • Produces business case documents for new product or service offerings development

Market Research:

  • Performs market research and analysis and monitors external and internal environment for development of new market segments
  • Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
  • Keeps abreast of trends and developments in payment technology, products practices and operations.

Account Management:

  • Receives feedback from customers for improvement of products and services
  • Post-sales engagement: visiting customers to discuss on how to improve services
  • Builds relationships that are of value with the customers.

Competitor Analysis:

  • Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
  • Organises quarterly review of the competitor analysis
  • Operational / Admin Responsibilities as may be required.
  • Responsible for documenting and maintaining for the division the findings of our competitor analysis

Requirements

  • Good First Degree in relevant field / discipline
  • Professional Qualification in Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
  • Minimum of 5 years’ experience in relevant field.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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Application Deadline  2nd December, 2021.

 

 

 

 

Job Title: Program Manager

Location: Nigeria
Department: Purepay – Transaction Switching & Payment Processing
Job type: Permanent

Job Description

  • To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the enterprise and building self-organizing teams.

Responsibilities

  • Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
  • Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
  • Ensures they are productive and kept within the timebox
  • Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
  • Facilitates the removal of impediments
  • Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
  • Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
  • Builds a high-performing team
  • Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
  • Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
  • Escalates people problems to management where necessary
  • Facilitates the team’s progress toward business objectives
  • Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
  • Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
  • Leads team efforts in relentless improvement
  • Helps the team improve and take responsibility for their actions
  • Facilitates the team retrospective
  • Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
  • Facilitates events
  • Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
  • Helps coordinate inter-team cooperation and helps the team operate well on the train
  • Supports the team’s efforts to continuously improve communications and relationships with other teams
  • Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
  • Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
  • Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update Supports SAFe adoption
  • Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
  • Facilitate vendor payment
  • Documentation
  • Documentation of agile events, as necessary
  • Documentation and distribution of weekly reports
  • Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction
  • Participate in the Scrum Master Community of Practice
  • Support the organization’s SPCs
  • Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
  • Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
  • Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
  • Vendor Management
  • Organize interviews for external candidates for body shopping
  • Onboard outsourced resources on project (administrative)
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Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, or a relevant field preferred
  • Professional Qualifications like Certified scrum master, SAFe is preferred
  • At least 3 years of experience as a scrum master or in a similar role
  • Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  30th November, 2021.

 

 

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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