Sun. Oct 2nd, 2022

Bethsaida Groups is a limited liability company incorporated in Nigeria on the 13th Day of December 2015 – proudly owned by a Nigerian. The Group has several subsidiaries cutting across Insurance, Investment, Real Estate etc.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full Time

Job Purpose

  • We are looking for a competent candidate who can serve customers by providing product and service information and resolving product and service problems, attract potential customers by answering product and service questions and providing information about them.
  • The goal is to formulate strong relationships to ensure growth and preserve and augment our firm’s prestige.

Responsibilities

  • Manage large amount of incoming calls
  • Generate sales leads
  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customers complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
  • Keep record of customer interactions, process customer accounts and file documents
  • Follow communication procedure, guideline and policies
  • Take the extra mile to engage customers
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customers service team sales targets and call handling quotas
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Requirements

  • B.Sc / HND in Mass Communication, English or other relevant Management or Art related courses
  • Experience: 2-4 years
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different type of characters
  • Excellent communication and presentation skills
  • Ability to multi task, prioritize and manage time effectively
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota

 

 

How to Apply
Interested and qualified candidates should forward their Resume and Cover Letter to: hr.jobs@bethsaidagroups.com using “Customer Service Representative” as the subject of the email

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
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Application Deadline  4th January, 2021.

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