Sat. Dec 10th, 2022

Madas Company Limited – Our client, a leading financial service company in Nigeria which focuses on loans and supply chain finance seeks to recruit a competent and well experienced individual to fill the position below:

 

 

Job Title: Customer Service Officer

Location:Ikorodu, Lagos
Employment Type: Full-time

Job Description
This is not limited to the following:

  • Contact client by telephone to sell the company’s service.
  • Receive walk in clients and attend to their needs.
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Cold call, direct email, and perform other lead generation activities.
  • Receiving Calls and Making call to solve customer questions, inquiries, complains.
  • Analyze the current customer base to identify potential sales opportunities
  • Stay up to date on company best practices, policies, products, pricing, and promotions
  • Increase overall sales efficiency and profitability through excellent salesmanship.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain customer information such as name, address, and payment method, and enter into CRM.
  • Deliver scripted sales pitch to the customer.
  • Record customer details including reaction to the product or service offered
  • Answer telephone calls from potential customers who are responding to advertisement.
  • Contact customers to follow up on initial interaction.
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Qualification / Experience

  • Candidates should possess an OND / HND / B.Sc qualification.
  • Equivalent experience in related field acceptable as well
  • 1-3 years experience in Customer service
  • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
  • Must have passion for Sales
  • Good Telephone skill
  • Must live within Job location (Mile 12,Ikorodu axis)

Knowledge, Skills and Competency:

  • Familiarity with relevant software, such as Microsoft Office Suite
  • Strong interpersonal and communication skills (both verbal and written)
  • Critical thinking skills, analytical
  • Creatively-minded, good at thinking ‘outside the box’
  • People and customer management skills
  • Strong organizational skills
  • Good English Speaking
  • Good Telephone skill
  • Good customer communication skills
  • Working experience in call center or customer care center
  • Skills of persuasion
  • Computer skills
  • Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
  • Must be available full time
  • Proactive
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Remuneration

  • N40,000 monthly.
  • Renumeration, attractive Basic and commission plus other benefits.

 

 

How to Apply
Interested and qualified candidates should forward their CV’s to: itamah.ezekiel@madasfinance.com using the “Job Title” as the subject of the email.

 

 

 

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
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Application Deadline  24th February, 2021.

 

 

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