Sat. Dec 10th, 2022

OTP Internet Technology is a Fintech company that provides quick loans to customers vis an online process. The company’s major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.

We are recruiting to fill the position below:



Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

  • Ensure customer satisfaction and provide professional customer service
  • Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve customer complaints via phone, email, or social media
  • Use telephones to reach out to customers and verify account information.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Providing feedback on the efficiency of customer service process.
  • Take the extra mile to engage customers.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Using computerized systems to access the details of customers.
  • Handling customer complaints, escalating to a supervisor when needed.
  • Manage large amounts of incoming calls and live chats.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service team targets and call handling quotas.
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Job Specifications

  • Minimum of B.Sc / HND in related field
  • Minimum of 1 year of experience in similar role(NYSC experience acceptable).
  • Experience with a CRM tool.
  • Excellent communication skill (written and oral)
  • Patience, ability to manage stress and negotiation skill.
  • Open to working on Saturdays when required.
  • Candidates around Ikeja, Ogba and Ojota axis will be preferred.
  • Tech-savvy with working knowledge of Microsoft packages
  • Goal oriented so as to meet daily targets

Salary
N50,000 – N60,000 / Month

How to Apply
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com clearly indicating the Job Title as the subject of the e-mail

Application Deadline  24th May, 2021.

Important Notes

The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices 
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas? 
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process. 
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview

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