Workforce Group – Our client, a Commercial bank is recruiting to fill the position below:
Job Title: Customer Service Executive
Employment Type: Contract
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Perform other duties as assigned.
- B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
- Very quick learner
- Proficiency in the use of Microsoft Office Suite
- Strong computer skills
- Interpersonal skills
- Good written and oral communication
- Service orientation and strong Customer focus
- Keen attention to details
- Good team player
- Relationship Management
- Problem Solving
How to Apply
Interested and qualified candidates should:
Click here to apply
- we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
Application Deadline 30th May, 2021.