Sat. Dec 10th, 2022

Workforce Group – Our client, a Commercial bank is recruiting to fill the position below:

 

 

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Contract

Job Description

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Perform other duties as assigned.

Qualification Requirements

  • B.Sc. / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
  • Very quick learner
  • Proficiency in the use of Microsoft Office Suite
  • Strong computer skills
  • Interpersonal skills
  • Good written and oral communication
  • Service orientation and strong Customer focus
  • Integrity.
  • Keen attention to details
  • Good team player
  • Relationship Management
  • Problem Solving
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How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

Note:

  • we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
    • We reserves the right to select one or more candidates from this vacancy announcement
    • We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
    • Qualified female candidates are strongly encouraged to apply
    • Scam Warning:
    We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
    • Therefore, you are advised to apply particular care when submitting personal information on the web
    • Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.
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Application Deadline  30th May, 2021.

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