Sun. Oct 2nd, 2022

PTK Consulting Limited – Our client, a foremost food processing company, is recruiting to fill the position below:

Job Title: Customer Relationship Officer – Female
Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Requirements

  • Degree, or equivalent
  • Comfortable using computers.
  • Experience working with customer support.
  • Must have 3- 5 Years experience in similar role
  • Ability to stay calm when customers are stressed or upset.
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Salary
N100,000 monthly.

How to Apply
Interested and qualified candidates should send their updated resume to: ptkconsultinglimited@yahoo.com using “Customer Service Officer – Female” as the subject of the mail.

Application Deadline  23rd October, 2021.

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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