Wed. Sep 28th, 2022

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: 2nd Level Operations Specialist

Req ID: 541856
Location: Abuja (FCT)

Overview

  • At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
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Are You In?
Our Exciting Opportunity:

  • We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
  • This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You Will:

  • You will help with Assurance support activities
  • Incident management
  • Bachelor level, in Engineering (IT, Telecom) or  
  • 3 – 5 years experience of deploy system test and lead testing team. 
  • ISEB / ISTQB software testing qualifications would be an advantage 
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations

To be successful in the role you must have:

  • Knowledge of Managed Service telecom operations practice
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology.
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
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How to Apply
Interested and qualified candidates should:     
Click here to apply

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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