Wed. Nov 30th, 2022

Prepaid Medicare Services Limited is a leading Health Maintenance Organisation (HMO) and a major player in the Nigeria Health Insurance Industry with Head Office in Abuja.

We seek to fill the under-listed position with competent, experienced and dedicated individuals:



Job Title: Call Centre / Customer Relationship Officer
Job Ref: CCR-ABJ-05-21
Location: FCT Abuja
Employment Type: Full Time

Summary

  • To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
  • Modelling effective communication skills, call centre agents must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.

Key Responsibilities
Include the following:

  • Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
  • Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
  • Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls).
  • Process complaints, following established guidelines.
  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Answer calls professionally and respond to customer inquiries
  • Identify and escalate priority issues
  • Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
  • Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.
  • Other duties may be assigned.
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Requirements

  • Must be a certified Registered Nurse with 3 to 5 years of experience
  • Must be willing to resume work 3 days after interview.
  • Must be willing to work 24 hours
  • Ability to communicate effectively in both oral and written English language
  • Must be a team player, able to build and maintain effective and collaborative sales and marketing network
  • Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
  • Knowledge of the operations of the National Health Insurance Scheme (NHIS) and Health Maintenance Organization will be an added advantage
  • Excellent customer relationship skills
  • Good communication/presentation skills (both oral and written)

Required Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required:

  • Good Typing Skills
  • Attention to detail
  • Professional development through participation in continuing education and professional Organizations.
  • Good verbal and written communication skills
  • Ability to analyse Information promptly
  • Exceptional customer services skills
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Relevant product knowledge.
  • Must be Conversant with the HMO processes and Maintenance
  • Must also be good in Coordination, Listening, Scheduling and Teamwork
  • Must possess good administrative skills
  • Superior problem solving skills
  • Ability to explain detailed instructions articulately and clearly
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How to Apply
Interested and qualified candidates should send their Applications and CV as an attachment to: hr@prepaidmedicareng.com using the Job Title and Job Reference as subject of your email / letter

Application Deadline  7th May, 2021.

Note:

we are an equal opportunity employer and is committed to building a diverse workforce. While all applications will be acknowledged.
• We reserves the right to select one or more candidates from this vacancy announcement
• We may also retain applications and consider candidates applying to this post for other similar positions at the same grade level and with similar job description, experience and educational requirements
• Qualified female candidates are strongly encouraged to apply
• Scam Warning:
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
• Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced.
• Therefore, you are advised to apply particular care when submitting personal information on the web
• Only shortlisted candidates will be invited for interview or the next stage of the recruitment process.

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